Re: How do I obtain my purchase code to use Photoshop

Hi Ronald,

Welcome to the Adobe Forums!

Could you please try the steps below and letting me know how it goes?

1. Sign out - Sign in

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. Clean up cached user login information - Step 2

http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

3. Reset your Hosts File - Step 3

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Let me know if you have any questions.

Thanks.

Arnaud.